Wooden AlphaPup™

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

Shipping Policy For Toy Company This Shipping policy describes how toy Company handles shipping for orders placed on the springfieldsales.com website Shipping Methods and Times We offer standard shipping for all orders, with delivery estimated within 3-5 business days after the order is processed. Expedited shipping options are available for additional fee, With delivery estimated within 1-3 business days after the order is processed. Shipping Restrictions We Currently only ship to addresses within United State. We do not ship to P.O Boxes or APO/FPO addresses. Shipping Charges Shipping Charges are displayed at checkout before you confirm your order. Order Processing Time Order are typically processed and shipped within 1-2 business days after the order is placed. Order placed on weekends or holidays will be processed on the next business days. Order Tracking Once Your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the tracking number provided in the shipping confirmation email. Delivery Issues If your order is delayed or lost in transit, please contact us at Info@springfieldsales.com and we will investigate the issue. If your order is damaged or defective upon delivery, please contact us within 1 hour of receiving your order to arrange of a replacement or refund. Change of Shipping Address If you need to change the shipping address for your order, please contact us as soon as possible at Info@springfieldsales.com . We will make every effort to update the shipping address before the order is processed and shipped. Contact Us If you have any questions about our Shipping Policy, please contact us at Info@springfieldsales.com By placing an order on the springfieldsales.com website, you agree to abide by the terms and conditions of this Shipping Policy.